Informacje o stanowisku

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The support team is one of the key functions within our organization. As a Customer Experience Expert , you’ll be one of the main, and most important contact points for our merchants in need of support. The payment product we offer and you’ll be supporting the clients with is a fast, dynamic, complex, and powerful platform with a vast number of integrations towards systems, payment methods and special setups. The complex and customizable nature of the system makes it technically demanding yet rewarding to be supporting. We can’t wait to hear more about your passions and skills!

Day-to-Day Responsibilities

• Monitoring ticket queues and alerts to resolve issues, receiving and replying to support requests through Helpdesk application;
• Providing timely response, meeting all defined service level agreements and ensuring resolution to all reported issues;
• Interacting with Key Accounts by establishing business relationships with resources at the account;
• Creating and updating system support technical documentation;

What we are looking for

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Previous experience as a Technical Support Agent on-site and/or remote;
• Strong customer service and communication skills;
• Fluency in English, both written and spoken;
• Focus on solution, strong analytical abilities;
• Great interest in and understanding of technology;
• Flexibility; ability to shift tasks and priorities in a big way at the drop of a hat;
• Previous experience in the payment or banking industry would be an asset.

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance;
• Referral program;
• Public transportation allowance;
• Yearly bonus;

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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