Informacje o stanowisku

Customer Experience Customer Success Specialist

Location: Krakow, Poland

Alternate Location: Warsaw

Area of Interest: Customer Experience

Job Type: Professional

Cloud and Data Center

Job Id: 1430257

What Youll Do

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert who engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes.

CSSs are experts in their aligned product or architecture. They deliver targeted engagements to increase product awareness, share standard strategies, and drive product consumption and business value. CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise to ensure successful customer engagements. They also participate in the global CSS Community to share standard processes and success stories. Combining deep technical expertise with discernment, CSSs provide solutions to help customers realize value faster.

The role resides within the Cisco Customer Experience (CX) organization.

• Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to allow for successful product integration and consistently meet customer expectations.
• Collaboration : Work closely with Account teams, Customer Success, and Partners to improve customer adoption, address product concerns, and drive growth.
• Product Feedback and Advocacy : Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
• Strategic Advice and Adoption Journey : Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

Our Minimum Qualifications for this Role:

• Industry relevant certifications equal to CCNA, CCNP, CCDP in either Data Center or Routing & Switching.
• Minimum 4 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to domain.
• Practical experience in configuring, supporting and solving issues with data center networks, working with DC Network design and deployment.
• Understanding of data center protocols - BGP, VXLAN, QoS, SAN, Switching, Storage, Compute resources and Virtualisation, Converged and Hyperconverged Infrastructure.

Our Preferred Qualifications for this Role

• Experience with following Data Center features:
• Overlay Technologies like VXLAN EVPN and GENEVE.
• Management and visibility tools or open-source monitoring (ELK, TIG stack).
• Storage protocols and Technologies like SAN, FC and FCoE.
• Compute Technologies such as Server Virtualization, Red Hat, Containers, Kubernetes, Openstack, OpenShift, High performance computing GPUs, FPGAs etc.
• Experience with automation practices such as Infrastructure as code, CI/CD pipelines, Zero-Touch-Provisioning using APIs.
• Understanding and experience with public cloud providers and integration with on-premises infrastructure.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another.

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.

Warszawa - Oferty pracy w okolicznych lokalizacjach