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Customer Experience Coordinator with Spanish
  • Katowice
Customer Experience Coordinator with Spanish
Katowice, Katowice, Śląskie, Polska
HAYS POLAND Sp. z o.o.
11. 3. 2026
Informacje o stanowisku

We are currently supporting our Client – an international and rapidly growing company located in Katowice – in the search for a Customer Experience Coordinator (English & Spanish).


In this role, you will be responsible for coordinating processes related to order management. Your key tasks will include:
  • Coordinating pre- and post-sales activities within the order management process,
  • Building and maintaining long-term relationships with business customers,
  • Ensuring timely delivery of products and services according to customer expectations,
  • Monitoring customer satisfaction levels and responding to their ongoing needs,
  • Solving arising issues and managing complaints in a professional manner,
  • Collaborating closely with internal teams across the organization (e.g., Order Management, Supply Chain),
  • Identifying improvement opportunities and proposing solutions to increase process efficiency,
  • Representing the organization in a professional and values-driven way.

 

We are looking for someone who has:
  • Proficiency in English and Spanish, enabling smooth communication,
  • Previous experience in a customer service–related position is welcome, though not mandatory,
  • Excellent interpersonal and communication skills,
  • Strong organizational abilities and the capacity to prioritize tasks effectively,
  • Good command of MS Office tools.


Our Client offers:
  • Stable employment based on an employment contract within an international working environment,
  • Work in a hybrid model,
  • Opportunities for further professional growth and development,
  • Access to internal and external training programs,
  • Private medical care and life insurance,
  • Additional benefits such as a sports card, Smart Lunch, and wellbeing initiatives.


What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.



Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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