Informacje o stanowisku

Job Title: Customer Experience Continuous Improvement Manager

Client:

Huntsman

Location:

Krakow, Poland

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

f805cbb74962

Job Views:

42

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Overview: Huntsman’s Advanced Materials division is looking for a Customer Experience Continuous Improvement Manager. This role focuses on identifying, developing, coordinating, implementing, and controlling business change initiatives to support the global customer experience strategy.

Responsibilities:

1. Conduct all activities in alignment with roles, procedures, and ways of working to guarantee a safe working environment.
2. Contribute to and drive the Order to Cash process and digital transformation as part of the global supply chain excellence team.
3. Identify and report potential business improvements based on feedback from Admat’s team leaders and members.
4. Create business cases with stakeholders by understanding the AS-IS and TO-BE situations, evaluating difficulties, implications, potential threats, and weaknesses, while extracting and manipulating data to qualify and quantify potential benefits.
5. Update the management team and tools on progress, roadblocks, required actions, resource requirements, and results to facilitate prioritization of actions across different work streams.
6. Seek management assistance to resolve any issues threatening the delivery of estimated benefits within the stated timeline.
7. Ensure appropriate preparation for efficient steering team meetings and provide regular feedback to management.
8. Manage, mitigate, and report any foreseen deviations from the initial project budget and cost estimations.
9. Develop and provide training to end users when appropriate.
10. In coordination with the process owner, develop a set of Key Performance Indicators (KPIs) to enable tracking of delivered benefits.
11. In coordination with the Quality Management team, develop processes and documentation supporting implemented changes.

Ultimately, the C.E.C.I Manager will share accountability with key stakeholders to ensure smooth implementation of changes and realization of estimated benefits within the agreed timeline. The associate is also accountable for monitoring market trends and identifying best practices across industries.

Skills and Experiences Required:

1. Education: Master’s degree in business or significant experience in running Customer Facing functions and logistics.
2. Language: Proficient in English.
3. Experience: Expertise in customer service, warehousing, fulfillment, with cross-functional project management in a multicultural environment, and strong experience in change management.
4. Requirement: Strong understanding of business organization and data analysis.
5. Management: Strongly data and facts-oriented; LSS Green Belt or PMI certification.

Key Competencies:

1. Strong analytical and synthesis skills.
2. Ability to work on deadlines and cope with a highly volatile workload.
3. Able to travel up to 30% of the time and work on flexible schedules.
4. Good communication with all business levels.
5. Strong change management and interpersonal skills.
6. Ability to motivate, mobilize, and gain buy-in from the team and organization.

Additional Locations: Panyu

Kraków - Oferty pracy w okolicznych lokalizacjach