Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Think belts and hoses – found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, and 3D printers just to name a few.
Essential Duties and Responsibilities
- Independently manage key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and use open order reports to meet delivery requirements.
- Handle daily incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, tracking/shipping information, freight forwarders, and returns to achieve first‑call resolution goals.
- Initiate and expedite production for Gates products based on customer requirements.
- Provide product information, competitive interchanges, and product substitutions to customers.
- Utilize the internal customer database to track cases.
- Support the CX team in meeting monthly metrics.
Keys to Success
- Requires breadth and/or depth of skills in a range of processes, procedures, and systems.
- Requires in‑depth knowledge of department processes and procedures.
Supervisory Responsibilities
Requirements and Preferred Skills
- 1–3 years of relevant work experience, preferably in customer service within a fast‑paced, dynamic environment.
- Proven ability to build and maintain strong relationships with customers while effectively collaborating within a team setting.
- Self‑starter with a strong attention to detail and a drive to ensure customer success through proactive and consistent follow‑up.
- Demonstrated decisiveness and a willingness to take initiative in addressing individual customer issues.
- Proficient in Microsoft Word and Excel.
- Fluency in Italian and English is mandatory.
Why Gates?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. We operate across time zones while maintaining a unified ‘One Gates’ culture focused on pushing materials‑science boundaries. We invest in our people, bringing real‑world experience to solve our customers’ diverse challenges today and anticipate tomorrow’s.
Work Environment
Gates is an Equal Opportunity Employer committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based on job‑related reasons and are not influenced by race, color, religion, sex, national origin, disability, age, or any other protected factor.
GDPR: Gates is committed to protecting your private data. Please read our Job Applicants Privacy Statement in full. By applying for this position, you confirm that you have read, understood, and accepted this policy.
Job Details
- Seniority Level: Entry Level
- Employment Type: Full‑time
- Job Function: Administrative
- Industry: Automation Machinery Manufacturing
