Customer Experience Assistant – German Speaker - hybrid mode in Łódź
- Wrocław
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/03/2025
Workplace: Wrocław
Engage with potential clients by handling inbound inquiries and reaching out through calls and emails — your communication will be the first step in building strong business relationships
Generate interest in our solutions by identifying client needs and presenting the value we can bring to their operations
Support knowledge sharing by helping to create clear and effective training materials and process documentation
Build and maintain lasting client relationships based on trust, responsiveness, and consistent support
Collaborate across teams and departments using email, phone, and CRM tools to ensure smooth communication and seamless service delivery
Coordinate with cross-functional teams to ensure an efficient handoff and follow-up process across the full customer lifecycle
Requirements:
1-2 years working in a BPO company
Good knowledge of how supply chains work
Experience using Salesforce or similar CRM tools is a plus
Fluent in German (at least C1) and good English skills (at least B1)
Bachelor's degree in any subject
Experience with ERP systems and good skills in MS Excel
Good at managing time, handling several tasks, and setting priorities
Comfortable making many phone calls every day
Clear and effective communication with team members
Able to work well with different teams
Understands key performance indicators (KPIs) and service level agreements (SLAs)
Our client offers:
Performance-based bonuses twice a year
Employee referral program bonuses
Professional development opportunities through internal mobility and training
Access to e-learning platforms and training in domain, soft, and technical skills
Daily use of German language
Private medical care via Medicover (extendable to family)
Multisport card reimbursement or MyBenefit platform points
Attractive group insurance package
Access to a well-being platform, including free psychological consultations
Stable employment contract without a trial period
Company-provided IT equipment
Bonuses from the Employee Benefits Fund
Flexible working hours
Participation in charity, wellness, and sports initiatives
Hybrid work model (2 office days/week in Łódź)
