Informacje o stanowisku
Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce), card-to-card transfers and card withdrawals. Our team consists of people with passion and energy for action, ready to give 100% of themselves. We believe in what we do, hence we are looking for people like us.
What we offer:
- Friendly, startup atmosphere
- Opportunity to gain experience in a rapidly growing fintech company
- A lot of independence, a flat organizational structure and an opportunity to implement your ideas
- Private medical care
- Hybrid workplace model
- Support of our managers – we give a lot of freedom of action, but do not leave without help – we work as a team
- Trainings, development opportunities
- Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events
- Minimum of 2 years’ experience in a similar role within the payment industry is desired;
- Polish, English and Russian minimum C-level;
- Ability to survive the stress and pressure of very optimistic deadlines and demanding clients;
- Strong motivation to deliver positive results with high speed and quality;
- Ability to make decisions independently and willingness to take responsibility.
Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce), card-to-card transfers and card withdrawals. Our team consists of people with passion and energy for action, ready to give 100% of themselves. We believe in what we do, hence we are looking for people like us.
What we offer:
- Friendly, startup atmosphere
- Opportunity to gain experience in a rapidly growing fintech company
- A lot of independence, a flat organizational structure and an opportunity to implement your ideas
- Private medical care
- Hybrid workplace model
- Support of our managers – we give a lot of freedom of action, but do not leave without help – we work as a team
- Trainings, development opportunities
- Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events
,[Act as the single point of contact for assigned clients;, Oversee customer onboarding by following internal procedures and guidelines;, Track onboarding statuses daily for each assigned client;, Manage the flow of information, monitoring reports, work progress, and required documentation;, Update CRM systems daily to reflect client engagement statuses;, Identify and understand customer needs to provide tailored solutions;, Ensure customer satisfaction by resolving any issues between the customer and the company;, Communicate effectively through various channels, including email, messaging apps, mobile, social networks, in-person meetings, and remote sessions;, Collaborate with departments like Sales, Onboarding, AML, Legal, Accounting, IT, Monitoring, and Operations to support seamless execution of tasks. Requirements: Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, Small teams, International projects.
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