Customer Engagement Centre Coordinator (f/m/x)

Your responsibilities

• Drive the ThinkBox experience in our Świecie facility, bringing the concept to life on-site
• Collaborate closely with the ThinkBox Manager and an international network of five centres
• Design and moderate tailored customer journeys and experiences across all centre touchpoints
• Facilitate workshops, creative sessions, and industry events with the support of Mondi experts
• Translate technical and market-relevant topics into engaging storylines aligned with Mondi’s values
• The ThinkBox CMS system management and regular content update
• Coordinate customer visits, including agendas, logistics, and on-site preparation
• Manage the facility calendar, ensure smooth operations, and keep the ThinkBox in top condition
• Align centre activities with sales strategies to create valuable customer interactions
• Track and manage budgets, ensuring cost-effective and high-quality execution of all events

Our requirements

• University degree in management, marketing, industrial design, engineering, or other related fields.
• 3–5 years of experience in packaging, project management, customer service, marketing, or sales.
• Strong knowledge of packaging trends, design processes and sustainability principles.
• Proficiency in Polish and English (min. B2); German is a plus.
• Experience in facilitating workshops and working with diverse customer groups is a strong asset.
• Customer-centric mindset with strong interpersonal and communication skills.
• Creative, solution-oriented and comfortable engaging with people from various cultures.
• Highly organised with excellent time and project management skills.
• Confident using tools like Jira or MS Project, and managing both digital and physical event infrastructure

What we offer

An inspiring position in our Corrugated Solutions Polish Sales Team – direct reporting line to

the Regional Sales and Marketing Director, Mondi Corrugated Solutions Poland

Opportunity to manage ambitious projects

Opportunities for professional development and training

Extent: Full-time

Are you passionate about creating meaningful customer experiences? Do you enjoy blending innovation, design, and sustainability in a dynamic environment? At Mondi, we invite you to bring the ThinkBox concept to life and co-create the future of packaging.