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Customer Contact Comms Junior Specialist with Dutch (Hybrid from Warsaw or fully remotely)

Accenture

Level: specialist

Working hours: Full time

Remote recruitment

Published: 2024/12/20

THE WORK:

• Providing Functional Support - Addressing consumer concerns related to overall experience, mobile payment, and loyalty programs via incoming phone calls (5–10 daily) in Dutch and occasionally in English, as well as email communication, while following detailed procedural guidelines.
• Problem Solving and Investigation - Resolving issues through effective probing and investigation, escalating complex cases when necessary to ensure the best-fit resolution.
• Ensuring Proper Documentation - Maintaining accurate records of all interactions and ensuring follow-through in line with established standards.
• Continuous Learning and Compliance - Participating in ongoing training to stay updated on processes, tools, and systems required to perform tasks effectively.
• Quality and Standards Adherence - Delivering high-quality consumer support while adhering to procedural guidelines and ensuring consistent service across all channels.

With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Professional Development - Gain experience in consumer service, problem-solving, and handling inquiries in Dutch and English, enhancing your communication and investigative skills.
• Dynamic Work Environment - Work with a variety of cases through phone and email interactions, providing impactful solutions and ensuring customer satisfaction.
• Skill Enhancement and Growth - Access continuous training and development opportunities to stay updated on tools, systems, and processes, empowering you to excel in your role.

HERE’S WHAT YOU’LL NEED:

• Communication Skills - Strong verbal and written communication skills with a B2 proficiency in Dutch and English, ensuring clear and professional interactions with consumers.
• Problem-Solving Abilities - Solid problem-solving and analytical skills, capable of inductive thinking and applying lessons learned from past situations to resolve current issues.
• Professionalism and Attitude - A positive, empathetic, and professional attitude toward consumers at all times, maintaining composure under pressure.
• Quality and Standards Compliance - Ability to meet client quality standards through regular audits and feedback, demonstrating a commitment to consistent, high-quality service.
• Nice to have: Customer Service Experience - in a customer service voice role, with the ability to handle stressed consumers calmly and empathetically.

ABOUT US:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience, and performance.

If you are interested, please send your CV in English by clicking the "apply now!" button .

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to the processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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