Informacje o stanowisku

If you feel comfortable speakingEnglishin a customer-facing role, have proven experience in thecorporate environment, andwould like to join a global manufacturing brand in Wrocław -APPLY!

What we expect

• Proven experience (2-3 years onwards) in a corporate environment in Customer Service/Quality/Corporate operations
• Proficiency inEnglish at a B2 level onward (speaking and writing)
• Bachelors degree or higher from an accredited university
• Availability to join a company from 1st July 2025

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Great challenges with the B2B clients from the EMEA region (safety and industrial products)
• Corporate technologies, including SAP, Salesforce, Power BI, and the MS Office environment
• The smooth recruitment process (1 stage)
• Hybrid working model (minimum 3 days in the office and a minimum of 2 days remotely per week)
• Flexible working hours (8:00/9:00 - 16:00/17:00)
• Quick start date - from 1st July 2025
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discountse.g.,for cinema tickets)

Your tasks

The main responsibility of the team revolves around handling customer complaints related to the quality of the products sold by the company and initiating a workflow to send complaints to the division engineers or the manufacturing sites.

• Managing and executing timely & accurate responses to quality complaints • Based on business criteria, even owning entire E2E customer complaints. Utilizing project management, process improvement, customer service, and communication skills
• Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
• Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies • Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
• Participating in efforts to develop a common global complaint process
• Developing and leading improvements and/or solutions to work processes and tools

Wrocław - Oferty pracy w okolicznych lokalizacjach