Informacje o stanowisku

About Our Client

Our client is a globally recognized and esteemed brand in the manufacturing industry. They are currently focusing on developing a new Customer Service hub in Warsaw. Offering a hybrid work model, they also provide promising opportunities for internal growth within the organization. This dedicated unit specializes in serving business customers from the German market, making it a dynamic and growth-oriented environment for professionals.

Job Description

Operation Monitoring:

• Tracking and analyzing alerts, implementing actions to resolve them.
• Analyzing and monitoring the integration of customer needs and logistic planning.
• Responding to discrepancies in forecasts and managing inventory.

Customer Inquiry Management:

• Registering and analyzing customer inquiries and complaints.
• Providing solutions and resolving issues.
• Communicating with customers, tracking progress, and finalizing matters.

Customer Relationship Optimization:

• Understanding the customers language and adapting communication accordingly.
• Comprehending the customers organization to take appropriate actions.
• Ensuring proper and regular communication about forecast reliability.

The Successful Applicant

• Customer-Centric: Exceptional ability to understand and meet customer needs.
• Teamwork Oriented: Eager to work collaboratively and skilled in effective teamwork.
• Agile and Adaptable: Quick to adapt in fast-changing environments.
• Clear Communicator: Proficient in expressing thoughts and ideas, both verbally and in writing.
• Language Skills: Fluent in both English and German.
• Highly competent in computer usage.

Whats on Offer

• Comprehensive private medical care through LuxMed , with the option to include family members.
• Partial contribution towards a Multisport Card .
• Access to a variety of benefits with the MyBenefit Cafeteria pass.
• Attractive bonus scheme .
• Christmas vouchers.
• Convenient lunch card system.
• Participation in the Shareholders Plan for investment opportunities.
• Attractive discounts on the companys range of products.

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