Informacje o stanowisku

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LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Polands largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

For one of our Clients, we are currently looking for:

Customer Care with Czech

• Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support
• Conduct cross-selling to maximize sales opportunities in every interaction
• Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality
• Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform
• Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations
• Offer expert and personalized advice on the brands products, aligned with the brands identity and values
• Proficiency in Czech (C1/C2) and Proficiency in English (B2/C1)
• Ability to work with a computer
• Stable employment based on employment contract or mandate contract
• Stationary work mode from Monday to Friday
• Working hours: 09:00-17:00
• Bonus system
• Subsidized glasses and vacations, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.)
• Training courses to expand competence and development
• Work in an international environment

Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.

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