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Customer Care Team Leader with German, Wrocław

Client:

QIAGEN

Location:

Wrocław

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4d262161f636

Job Views:

21

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.



We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.



Join us. At QIAGEN, you make a difference every day.

Position Description

• Lead the multilingual Customer Care team;
• Recruit, coach, develop and evaluate personnel;
• Develop service procedures, policies and standards;
• Oversee and ensure the creation and support of sales orders from customers;
• Oversee and ensure the purchase orders submitted via different communication channels;
• Take ownership of customers issues and follow problems through to resolution;
• Improve customer service experience, create engaged customers;
• Analyze statistics and compile accurate reports;
• Control resources and utilize assets to achieve qualitative and quantitative targets;
• Maintain an orderly workflow according to priorities;
• Maintain close contact with our other locations in EMEA to provide best Customer support.

Position Requirements

• Graduate with Bachelor’s or equivalent degree;
• Fluent German and English essential;
• Minimum 3 years of experience in a customer support function;
• Minimum 2 years of relevant people management experience;
• Computer literacy is a must have;
• Experience in ERP-systems such as SAP.

Personal Requirements

• Ability to effectively prioritize and organize workload;
• A desire to drive standardization and process improvement is a must have;
• A can do attitude and willingness to lead others through change is required.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.



We offer:

• Possibility to develop in an international company

• Training and development programs

• Private medical care

• Group Life Insurance

• Multisport card

• Flexible benefits platform

• Language classes

• Pension Scheme (PPE) after 12 months

• Childcare subsidy

• Happy Monday :)

• Friendly atmosphere

• Casual dress code

• Attractive location (Sky Tower)



QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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