Customer Care Specialist – Ukrainian – Capgemini

Responsibilities

• Manage and resolve customer inquiries via phone and other communication channels in a timely and professional manner.


• Troubleshoot issues, providing accurate diagnostics and effective solutions.


• Build and maintain strong, trust‑based relationships with customers.


• Collaborate closely with internal teams to ensure efficient and successful case resolution.


• Maintain clear, detailed, and accurate documentation of all customer interactions.


• Identify recurring issues and contribute to process improvements as well as updates to the knowledge base.


• Ensure daily tasks are completed on time through effective written and verbal communication.


• Meet established quality, productivity, and turnaround targets while ensuring high accuracy.


• Adhere to all internal policies, procedures, and compliance standards to maintain a satisfactory audit score.

Qualifications

• Advanced level of English and Ukrainian, with excellent written and verbal communication, listening, and comprehension skills.


• Strong communication and customer service skills.


• Approximately 2 years of international contact center experience.


• Proficient in Excel and other Microsoft Office tools.


• Proven problem‑solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.


• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

Benefits & Culture

Well‑being culture: medical care with Medicover, private life insurance, and Sports Card. Capgemini also offers its own Helpline for therapeutic support and an educational podcast “Let’s talk about wellbeing” available on Spotify.

Access to over 70 training tracks on the NEXT platform, including GenAI, Excel, Business Analysis, Project Management, and free access to Education First languages, Pluralsight, TED Talks, Coursera and Udemy Business materials.

Enjoy hybrid working model that fits your life – after onboarding, connect work from a modern office or ergonomic home office thanks to a home office package (laptop, monitor, chair). Ask your recruiter for details.

Award‑winning stability & culture: Capgemini was named “Top Employer Poland 2024”, scoring 100 % in the audit.

Diversity & inclusion: Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries.