Informacje o stanowisku

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Job Description

Main tasks:

• Providing support to customer inquiries related to the OnTrack project by responding to customer calls, emails, and/or chats
• Analyzing and processing customer claims
• Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
• Helping to navigate customers through the portal to enable relevant data submission
• Managing all necessary documents and information received from clients
• Coordinating cooperation with inspection centers and/or various SGS departments (if required)

Qualifications

This role is ideal if you have:

• Proficiency in Swedish at a minimum B2 level
• Proficiency in English at a minimum B2 level
• Good knowledge of the Microsoft 365 environment and being comfortable in the usage of technology tools
• Ability to multitask and maintain a high level of work organization
• Developed interpersonal skills and customer-oriented attitude
• Analytical skills and an eye for detail and fast learning skills

Nice to have:

• Proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech

Our Offer:

• Variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• Contract of employment with regular business hours Mon-Fri (08:00/09:00 am - 04:00/05:00 pm; employment starting from January 2024)
• Depending on the needs and preferences of the candidate: 100% remote work ; work in a hybrid system with office work only 2 times a month, to foster team integration and collaboration; or on-site office work
• Full initial training and constant support from the most experienced workers on every step of your individual career path
• Semi-annual performance-based bonuses
• Package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program

IMPORTANT: A must have condition for taking part in the recruitment process is current residence in Poland.

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