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Customer Care Specialist with Swedish, Katowice

Client:

SGS

Location:

Katowice

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fb7f50812aee

Job Views:

5

Posted:

08.02.2025

Expiry Date:

25.03.2025

Job Description:

• Providing support to customer inquiries related to OnTrack project by responding to customer calls, emails, and/or chats
• Analyzing and processing customer claims
• Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
• Helping to navigate customers through the portal to enable relevant data submission
• Managing all necessary documents and information received from clients
• Coordinating cooperation with inspection centers and/or various SGS departments (if required)

Qualifications

This role is ideal if you have:

• Proficiency in Swedish at a minimum B2 level
• Proficiency in English at a minimum B2 level
• Good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools
• Ability to multitask and maintain a high level of work organization
• Developed interpersonal skills and customer-oriented attitude
• Analytical skills and an eye for detail and fast learning skills

Nice to have:

• Proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech

Katowice - Oferty pracy w okolicznych lokalizacjach