Customer Care Specialist with Portuguese / Romanian

87_31349

Obowiązki

• handling and resolving customer requests by phone and email,
• diagnosing problems and providing quick and accurate solutions,
• building and maintaining long-term relationships with customers,
• cooperating with internal teams to resolve issues efficiently,
• maintaining transparent documentation of customer contacts,
• identifying recurring problems and participating in process improvement and knowledge base updates.

Wymagania

• excellent communication and customer service skills,
• fluent English and Portuguese or Romanian (level B2/C1),
• experience in international customer service,
• technical and analytical skills, good knowledge of Excel and MS Office, higher education,
• customer focus and ability to build lasting relationships,
• ability to multitask and openness to working shifts.

Oferujemy

• well-being culture: Medicover medical care, private life insurance, Multisport card,
• access to over 70 training courses with the possibility of obtaining certificates,
• a hybrid work model tailored to your needs—after onboarding, you can combine working in a modern office with ergonomic work from home (home office package: laptop, monitor, chair),
• stability, and an award-winning work culture.

Źródło: Arche Consulting/Praca