Customer Care Specialist (with Lithuanian) – Future Opportunities

Join LOréal as a Customer Care Specialist!

Responsibilities

• Be the single point of contact for a specific portfolio of our strategic customers, expertly handling all inbound and outbound contacts and enriching our 360° customer view through seamless written and verbal communication.
• Manage both customer-facing activities and the entire order‑to‑delivery process for your assigned group of key accounts, ensuring an exceptional experience from start to finish.
• Proactively ensure order processing and follow‑up until delivery.
• Carry out the treatment of claims and disputes, manage returns and rebates.
• Collaborate closely with Invoice‑to‑Cash teams and key business stakeholders involved in the process (sales).
• For all customers, except strategic ones, carry out phone calls, e‑mail and online communication to fix queries and deliver a positive customer experience, providing consistent answers.
• Inform customers in case of delay in delivery, return or refunds.
• If outsourced, perform outbound calls and relational NPS surveys as needed.
• Carry out internal/external communication about customer issues: handle phone calls, e‑mail and online communication to fix requests & complaints and deliver a positive customer experience.
• Ensure end‑to‑end case management on order to delivery for your own portfolio.
• Ensure the implementation of the service offer.
• Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders.

Qualifications

• Proficiency in English and Lithuanian (required).
• Exceptional written and verbal communication skills with a customer‑centric approach.
• Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
• Strong problem‑solving abilities and attention to detail.
• A collaborative spirit and ability to build strong relationships with internal and external stakeholders.
• Experience in customer service, order management, or a related field is a plus.

Candidate Profile

• Authentic and true to yourself – we celebrate diversity.
• Entrepreneurial, spotting opportunities to innovate and improve.
• Adventurous, embracing challenges with enthusiasm and positivity.
• Resilient – you learn from mistakes without fear of failure.
• Team‑player, recognizing that collaboration drives success.

Benefits

• Friendly and dynamic work atmosphere in the diverse environment of a global beauty leader.
• Plenty of opportunities to grow – cross‑divisionally and functionally.
• Rich e‑learning package.
• Attractive benefits package includes a sports card, private health care, life insurance, pension package, and an internal boutique with discounts and product allocations.
• Annual bonus system.
• Diversity & Inclusion: LOréal promotes equal opportunity, diversity and inclusion and prevents discrimination and harassment of any kind.
• Hybrid working system after the first 3 months – 3 days from the office, 2 days remotely.
• Sustainable office in the centre of Warsaw.

We are Open To Candidates With Disabilities.

Applicant Data Notice

I agree to the processing of my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00‑844 Warsaw for the purpose and the scope necessary to carry out the recruitment process for the position of Customer Care Specialist.

I agree to the processing of my personal data included in the CV, recruitment form and other application documents for use in future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00‑844 Warsaw.

The controller of personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00‑844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e‑mail address: personal‑da@loreal.com.

The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016 (GDPR). Data processing to a wider extent than that required by labour law, for future recruitment purposes, will be carried out on the basis of the given consent, in accordance with Article 6(1)(a) of the GDPR.

Your personal data will not be disclosed to other entities without your prior consent. It may be made available upon request to authorised entities under the law. The controller may, by means of a written contract, entrust another entity to process your personal data to the extent necessary for the service. Your personal data will not be transferred to a third country or international organisation.

Your personal data will be kept for 2 years from the end of the recruitment process, after which it will be processed until the consent is withdrawn.

You have the right to access your data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal will not affect the lawfulness of previous processing based on your given consent. A declaration of withdrawal should be sent to the e‑mail or postal address indicated above.

You have the right to lodge a complaint with the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

Provision of personal data is voluntary but necessary for participation in the recruitment process. Failure to provide personal data will result in inability to participate.