Customer Care Specialist with Greek

87_31344

Obowiązki

• handle and resolve customer inquiries via phone and email,
• diagnose issues and provide accurate, timely solutions,
• build and maintain long-term customer relationships,
• collaborate with internal teams to ensure smooth case resolution,
• keep clear and precise records of customer interactions,
• identify recurring problems and contribute to process improvements and knowledge base updates.

Wymagania

• excellent communication and customer service skills,
• fluent in Greek and English (B2/C1 level),
• at least 1 year of experience in international customer service,
• strong technical and troubleshooting abilities, solid knowledge of Excel and other MS Office tools, university degree required,
• customer-focused mindset with the ability to establish and maintain strong relationships,
• strong multitasking and prioritization skills.

Oferujemy

• attractive benefits package: private medical care with Medicover (with additional plans such as dental, oncology, senior care), life insurance, and 40+ options on our NAIS platform (including Netflix, Spotify, Multisport),
• flexible hybrid work model - after onboarding, combine office work in a modern workspace with remote work supported by a home office package (laptop, monitor, chair),
• access to over 70 training paths with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management). Free access to Education First, Pluralsight, TED Talks, Coursera, and Udemy Business,
• ongoing feedback and regular development conversations with our GetSuccess performance management tool, supported by a transparent evaluation policy.

Źródło: Arche Consulting/Praca