Overview

Be among the first 25 applicants. Choosing Capgemini means you’ll be empowered to shape your career, supported and inspired by a collaborative community around the world, and able to reimagine what’s possible. Join us to help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

YOUR PROFILE

• Strong Communication & Customer Service Skills
• Fluent proficiency in Greek and English language (C1)
• At least 1 year of international customer service experience
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Dedication to the customer experience with the ability to build and maintain strong relationships
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns

What You’ll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Hybrid working model after onboarding: work from a modern office or from home with ergonomic setup (laptop, monitor, chair) – ask your recruiter for details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform, plus free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials.
• Continuous feedback and ongoing performance discussions thanks to our GetSuccess performance management tool and transparent policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl, visit our Facebook profile — Capgemini Polska, or find us on TikTok — @capgeminipl.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group’s purpose is unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with over 360,000 team members globally in more than 50 countries. With a 55-year heritage and deep industry expertise, Capgemini addresses the full breadth of clients’ needs, from strategy and design to operations, fueled by cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!

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Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting

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