Informacje o stanowisku

Responsibilities:

• handling and resolving customer inquiries via phone and email,
• diagnosing issues and providing accurate, timely solutions,
• building and maintaining long-term customer relationships,
• collaborating with internal teams to effectively resolve cases,
• keeping thorough documentation of customer interactions,
• identifying recurring issues and contributing to process improvements and knowledge base updates.

Requirements:

• advanced proficiency in English and Danish (spoken and written),
• excellent communication skills, customer service abilities, active listening, and comprehension,
• 1-2 years of experience in an international contact center,
• good knowledge of Excel and other Microsoft Office tools,
• ability to solve problems independently, set priorities, and make decisions,
• strong customer-centric mindset, ability to build lasting relationships, and flexibility in a dynamic environment.

Benefits and employment conditions:

• a well-being-oriented culture: Medicover medical care, private life insurance, Multisport card,
• access to over 70 training paths with the opportunity to earn certifications,
• a hybrid work model tailored to your needs — after onboarding, the option to combine work in a modern office with ergonomic home-based work (home office package: laptop, monitor, chair),
• stability and an award-winning workplace culture.

Wrocław - Oferty pracy w okolicznych lokalizacjach