Customer Care Specialist with Czech or Slovak

Your responsibilities

• Responsibilty for high-quality customer service on Czech and Slovak market by meeting Customer expectation through excellent order management process and ensuring a smooth delivery to the customer.
• Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers.
• Negotiate price.
• Service customers also via email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment.
• Build a relationship with the customer.
• Handling incoming calls related to orders of company’s products or related to company’s products from existing or potential customers.
• Provide support to customers by answering inquiries, resolving issues, and ensuring satisfaction.
• Collaborate with the sales team to address customer concerns.
• Participating in projects designed to enhance communication with customers and streamline internal policies.

Our requirements

• Please send us your CV in English language.
• You need excellent knowledge of foreign language Czech or Slovak both verbal and written. Preferably at native level.
• We are an international organisation so to work with us you will be need working knowledge of English (min. B2).
• It will be great if you have experience in similar position.
• It will be great if you know logistic processes.
• You will find yourself in our customer team if you are self-reliance, if you know how to facility for multi-tasking, prioritizing, and managing time effectively.
• It"s important to us if you are good in decision-making and you fill comfortable working both individually and as part of a team.
• You need to fill confident with Microsoft Office package (Outlook, Word, Excel)

What we offer

• Hybrid model of work. We are working 2 days from our office, 3 days from home.
• Contract of employment
• Attractive salary and bonuses
• Free medical healthcare, group insurance and lunchpass card
• Great independence and possibility of real influence on the company's operation - we take every idea into account
• Opportunity to develop; we appreciate people with passion and willingness to share knowledge with others
• Tools needed to get the job done.
• Even more - Look on our benefits.