Customer Care Specialist - Spanish, Italian, French, Dutch or German Speaker

Join us at Finom as a Customer Care Specialist. Finom is a European tech startup headquartered in Amsterdam, on a mission to revolutionize finance for entrepreneurs worldwide with an all‑in‑one B2B financial platform.

About Finom

Finom recently closed a €115 million Series C equity round (≈$133 million), bringing total funding to around $346 million. We offer a mobile‑first platform that integrates banking, accounting, financial management, invoicing, and AI‑enabled accounting, targeting key EU markets (Germany, France, Netherlands, Italy, Spain). Our culture values innovation, employee impact, and a start‑up spirit.

About the Role

As a Customer Care Specialist you will be the voice of Finom, turning frustration into trust and fostering passionate advocates. You’ll handle inquiries primarily by phone, but also via chat and email. Your success hinges on building rapport, listening actively, communicating clearly, taking ownership, and collaborating with internal teams.

What Youll Do

• Deliver a “wow” customer experience across phone, chat, and email.
• Build strong rapport, especially during challenging or sensitive situations.
• Actively listen to understand customer needs, concerns, and root causes.
• Communicate clearly, confidently, and empathetically.
• Take full ownership of issues, acting with urgency for quick resolution.
• Proactively follow up, keeping commitments and ensuring no issue is left unresolved.
• Turn dissatisfied customers into loyal advocates with outstanding service.
• Collaborate with internal teams to upscale, track, and resolve complex issues.
• Document interactions and outcomes accurately in internal systems.
• Share insights and feedback for continuous improvement.

Who You Are

• Native or fluent speaker in German, French, Dutch or Italian (written and spoken).
• Proven ability to deliver exceptional, customer‑first service across any industry.
• Strong communication skills with emotional intelligence for high‑impact situations.
• Empathy and genuine desire to help people.
• Resilient and composed under complaints or difficult conversations.
• Proactive mindset with strong follow‑through.
• Comfortable in a fast‑paced, evolving scale‑up environment.
• Agile, adaptable, and energized by change.
• Strong problem‑solving skills and confidence to take ownership.

Nice to Have

• Experience in fintech, banking, payments, or financial services.
• Previous phone‑based customer support role.

What We Offer

• 100% remote working.
• Competitive salary.
• Up to 15% monthly bonus linked to individual and team performance.
• Stock option/share program.
• Access to company flats in Cyprus for our work‑and‑swim program.
• Opportunity to develop skills in a fast‑paced FinTech environment.

Working Hours & Flexibility

• 7‑day operational support model.
• Shift times between 07:00 and 19:00 CET.
• Weekend work required once per month/every 6 weeks, with advance scheduling.

Hiring Process

• Application review.
• Assessment – 3 business days.
• Final interview – 1 hour.
• Offer.

Equal Opportunity Statement

Finom is an equal‑opportunity employer that values diversity and invites applications from all backgrounds. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status or any other legally protected characteristic.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

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