Customer Care Specialist - Order Management with French or Italian

Olympus Business Services sp. z o.o. is a part of Olympus Europa organizational structure and the center for shared business services for Europe, the Middle East and Africa (EMEA), ensuring the harmonization of administrative support functions across the entire EMEA region.

Olympus is a worldwide leading manufacturer of optical and digital precision technology, providing innovative solutions for state-of-the-art medical systems.

We are True to Life!

Join us as Customer Care Specialist - Order Management with French or Italian

Responsibilities:

• Ensure accurate and timely order processing - enter sales orders into the system based on customer purchase orders.
• Case management - sort and classify incoming cases to ensure proper processing.
• Problem Resolution - independently address issues encountered during order processing.
• Ensure compliance with policies, procedures and regulations – maintain a strong focus on compliance with company policies.
• Champion a customer-focused mindset – supports positive customer and patient outcomes and contribute to a customer-first culture including resolving customer complaints and claims efficiently.
• Collaborate with co-workers and internal stakeholders to resolve issues – actively engage with cross-functional teams to resolve operational challenges.

Requirements:

• Experience in order processing / sales support / customer service or similar
• Very good English language skills (B2/C1)
• French or Italian language skills (A2/B1/B2)
• Good knowledge of MS Office
• Experience in the SAP environment would be an asset
• University degree
• Willingness to work in a hybrid mode (40% from the office, 60% from home in a week)

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Medical Equipment Manufacturing