Informacje o stanowisku

American Chrome Company (ACC) which is part of the Multi Parts Group of Companies is looking for a dedicated and detail-oriented Customer Care Specialist to join our growing team. As the first point of contact for our customers, you will play a key role in delivering exceptional service and ensuring a positive customer experience.

• Manage and maintain assigned customer accounts.
• Prepare, check and enter data into the ERP/Financial system for operations including:
  
  
  • Customer Purchase Orders
  • Purchase Orders to Suppliers
  • Receipt of Products
  • Purchase Invoices
  • Customer Invoices
  • E-commerce reports
  • ASNs
  
  
  
  
  
  
• Resolve customer concerns promptly to ensure satisfaction and retention.
• Cooperate with fellow team members to ensure timelines and service levels are met for all team responsibilities.
• Respond to inquiries with professionalism and efficiency.
• Work from office 10:00-18:00

Education and Experience

• 3 –5 yrs of customer service experience.
• 1-3 yrs performing business transactions within an ERP system.

Skills & Competencies

• Highly detail oriented to deliver precise and timely work.
• Excellent communication skills (min. English B1).
• Ability to manage and resolve customer issues professionally.
• Ability to use search screens within an ERP system to perform research.
• Proficiency in the use of Excel.
• Ability to manage and resolve customer issues professionally.

We offer:

• Private healthcare plan (Compensa Złoty Pakiet)
• MultiSport card
• Lunch card
• Professional training courses paid by the company
• Annual bonus based on personal performance

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