Informacje o stanowisku

Customer Care Representative with Swedish Language (m/f/d)

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Then you have a great opportunity because we are looking for a Customer Care Representative with Swedish language to join our team.

Location & commitments:

• Full-time job, open-ended contract after 3 months trial period,
• Warsaw (office at Konstruktorska street),
• hybrid model (usually 2 days from office).

Description of the position:

IMPACT starts with us: Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

For the Nordics countries, we have a Commercial, Logistics and Administrative support organization set-up in Warsaw, Poland. This team is based on empowerment, trust, pragmatism, and accountability and goes together with a strong result, people, and development orientation.

For this team, we are currently looking for a Customer Care Representative – Swedish Language .

The Customer Care Representative with Swedish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. This will be done via telephone, email, and online channels such as chat, web, and portals for both Schneider Electric customers and partners.

Your IMPACT:

• Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,
• Support customers for pre-sales and after-sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),
• Manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed,
• Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden,
• Pro-actively interact with customers and Supply Chain regarding order management and follow-up,
• Register all customer interactions in CRM system and create order in SAP,
• Support in (new) digital tools & projects and actively promote those to customers,
• Be the back-up for colleagues in the other Nordics teams if and when needed.

Your Profile:

• Bachelor’s degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,
• Excellent communication skills,
• Strong Service and team-oriented attitude, with a problem-solving mindset,
• Ability to learn quickly and general interest in learning technical and digital concepts,
• Ability to work in a dynamic and changing environment,
• Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment,
• Call center or customer service experience is an advantage,
• Working experience/background/education in electrical field is a distinct advantage,
• Knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:

• Fluency in English and SWEDISH (verbal and written).

Our Offer:

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,
• ONBOARDING TRAININGS to help you find your way in our company,
• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
• BENEFITS FOR EMPLOYEES’ CHILDREN from the companys social fund,
• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),
• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,
• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,
• RECOGNITION - points that can be exchanged for various products and services,
• PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year,
• EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,
• NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company.

At Schneider Electric, we place particular emphasis on ethics in the workplace and compliance with the law and internal regulations. That is why, already at the recruitment stage, we want to assure future employees that they can count on full protection in the event of reporting irregularities. Our company has a confidential and anonymous system for reporting violations of the law, described in the Whistleblowing Policy.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

Become an IMPACT Maker with Schneider Electric – apply today!

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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