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Customer Care Representative with Polish 1, Warsaw

Client: Foundever

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: c9f795bdccf7

Job Views: 22

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

For one of our campaigns, we are looking for passionate and customer-oriented Customer Care Specialist with Polish .

The Role:

1. Processes inbound calls/e-mails from customers and solves a wide range of customer service issues and problems.
2. Carries out customer inquiries in a timely and correct manner by predefined rules when escalation is needed.
3. Understands customer’s needs to deliver the best solution for each of them in line with our key performance indicators.
4. Advises and informs customers regarding clients products and services.
5. Navigates multiple systems simultaneously to update e-records promptly and accurately.
6. Proactively provides support and assistance to colleagues and works together as a team.

The Candidate:

1. Has excellent command of Polish language (at least level C1) .
2. Has good command of English language (at least level B2) .
3. Experience in a contact center or customer-facing role is beneficial.
4. Can adapt quickly to changes in products, processes, and technology.
5. Has a proven track record of excellent attendance and time-keeping.
6. Has good computer literacy.

We Offer:

1. Competitive remuneration scheme.
2. Full-time employment.
3. Social package including: additional healthcare insurance, gift vouchers, sport card discounts.
4. Participation in company initiatives – charity activities, team buildings, sports events, internal competitions.
5. Work at home opportunities.
6. Flexible working schedule: Monday - Friday 16:00 - 08:00 EET, Saturday - Sunday 24/7 support.
7. Entitlement to company internal training and development according to global standards.
8. Friendly and accessible office location.

We are looking forward to receiving your application!

By applying for our vacancies, you give your explicit consent for your personal data to be processed, used, and kept for the purposes of recruitment at Foundever.

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