Customer Care Representative with Italian

Join to apply for the Customer Care Representative with Italian role at QIAGEN Wrocław.

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we’re just getting started. If you thrive on new challenges and want to make a tangible difference in peoples lives, QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, lets shape the future of biological discovery.

Position Description

• Orders processing using SAP software.
• Ensuring invoice accuracy and discrepancy corrections in SAP and e-invoicing systems.
• Handling returns and complaints.
• Managing customer database to ensure data accuracy and integrity.
• Maintaining positive customer relations via phone, email, and chat within the Salesforce System.
• Sustaining positive relations with business partners and other departments.

Position Requirements

• Good command of English (at least B2/C1 level) written and spoken.
• Excellent knowledge of Italian is a must.
• Knowledge of SAP or other ERP system will be an asset.
• Knowledge of Salesforce or other CRM system will be a plus.
• Good knowledge of MS Office package.
• Customer centric approach.
• Proactive and problem solving attitude.
• Excellent relationship-building and communication skills.

What We Offer

• Private medical care.
• Group Life Insurance.
• Multisport card.
• Flexible benefits platform.
• Language classes.
• Pension Scheme (PPE) after 12 months.
• Childcare subsidy.
• Training and development programs.
• Employee Assistance Program and internal QIAGEN communities.
• Happy Monday (snacks provided).
• Attractive location (Sky Tower).
• Hybrid work (conditional to your role).

Our People & Culture

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

Equal Opportunity

QIAGEN is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.