Customer Care Representative – Italian

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.

Position Description

• Orders processing using SAP software
• Ensuring invoice accuracy and discrepancy corrections in SAP and e‑invoicing systems
• Handling of returns and complaints
• Managing customer database to ensure data accuracy and integrity
• Maintaining positive customer relations via phone, email, and chat within the Salesforce System
• Sustaining positive relations with business partners and other departments

Please make sure to send an English version of your CV!

Position Requirements

• Good command of English (at least B2/C1 level), written and spoken
• Excellent knowledge of Italian is a must
• Knowledge of SAP or other ERP system will be an asset
• Knowledge of Salesforce or other CRM system will be a plus
• Good knowledge of MS Office package
• Customer‑centric approach
• Proactive and problem‑solving attitude
• Excellent relationship‑building and communication skills

What we offer

• Private medical care
• Group Life Insurance
• Multisport card
• Flexible benefits platform
• Language classes
• Pension Scheme (PPE) after 12 months
• Childcare subsidy
• Training and development programs
• Employee Assistance Program and internal QIAGEN communities
• Happy Monday (snacks provided)
• Attractive location (Sky Tower)
• Hybrid work (conditional to your role)

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Customer Service

QIAGEN is committed to creating an inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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