Customer Care Representative - Talent Pool

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At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Please note – this is only an opportunity to join our Talent Community, it is not linked to a specific vacancy.

About The Role

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction for Polish customers. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Your Responsibilities Will Include

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics – Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives from Poland.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales.
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required.

What Are We Looking For In You

• High level of Polish and English
• Experience working with SAP
• Based in Warsaw or open to relocate
• Flexible and open minded
• Good computer skills (including MS Office)
• IT literate and a fast learner
• Able to work under pressure
• Likes to work both independently and in a team.

What We Can Offer

• Private healthcare with Luxmed
• MultiSport card
• Life insurance
• Lunch card
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Savings Plan – Pracowniczy Plan Oszczędnościowy (PPO)
• Jubilee awards for service recognition
• Educational Assistance Programme
• Business Travel Insurance (CIGNA – Medical Benefits Abroad)
• Glasses reimbursement
• Employee Referral Programme
• Access to myLearning development platform
• PPK (Employee Capital Plans)

Requisition ID: 616386

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!