Customer Care Representative (chat support for customers in Europe)

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Responsibilities

• Serving as point of contact for customers in Europe.
• Providing accurate information and guidance via dedicated chat.
• Advising customers on how to use FedEx services and tools.
• Advising customers on clearance processes in multiple countries.
• Helping customers resolve service‑related issues by providing accurate, valid and complete information about processes and procedures from multiple countries.
• Identifying new opportunities to grow business with our customers.
• Working according to the calendar(s) of European countries.
• Working together with other teams at FedEx to make every customer experience outstanding.

Qualifications

• Excellent communication skills.
• Computer literacy and ability to navigate between different screens and systems.
• Very good English written and spoken (B2) is a must.
• Strong organizational skills with attention to detail.
• Positive attitude and problem‑solving mindset to find the best solution for the customer.
• Confidence, empathy, and friendliness to offer excellent experience to customers.
• Flexibility in adapting to dynamic business environment.
• A desire to work during Polish bank holidays & in rotational shifts – any 8‑hour shift between 6:30 am – 8:00 pm.

Benefits

• Stable work conditions – contract of employment from the very beginning.
• Hybrid working policy: 2 days at the office and 3 days remote after onboarding and induction.
• Great working conditions with modern office and comfortable environment.
• Training to get you started and on‑the‑job learning opportunities.
• Package of non‑wage benefits (medical care including dental package, life insurance, Multisport/myBenefit and Sodexo card, extensive learning resources including online language courses).
• Possibility to grow and boost your career and improve your skills together with us.
• Tuition Assistance Program – support your development using external sources.
• Referral Program – recommend qualified candidates for job openings within your network and get rewarded if it’s successful.
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Possibility to work in a highly professional, stimulating and challenging work environment of multinational company with great long‑term career prospects and great work atmosphere.

We are an equal‑opportunity employer and are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Seniority level: Entry level. Employment type: Full‑time.