Informacje o stanowisku

Customer Care Specialist

Location: Warsaw, MZ, PL

Work Arrangement: Hybrid

Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a Customer Care Representative, you will handle customer service tasks such as processing orders, answering customer inquiries, and managing returns. You will collaborate with a variety of departments (Production, Planning, Warehouse, Shipping, Global Supply Chain, etc.), ensuring smooth operations, high-quality service, and excellent customer experience.

What you will do:

1. Customer Support: Communicate with customers to assist with orders, inquiries, and issues.
2. Order Management: Enter orders for printers and demo products in SAP. Follow up on deliveries and coordinate with sales, planning, and customers.
3. Order Tracking: Check SAP reports regularly to monitor progress, solve issues with orders, and manage invoicing.
4. Logistics Support: Handle claims for damaged or missing deliveries and resolve them quickly.
5. Equipment Exchange: Process exchange orders and ensure damaged items are returned as per agreements.
6. Returns and Repairs: Manage returns and repairs to ensure items are fixed and delivered back on time.
7. Shipping Support: Assist with export and import processes, customs clearance, and compliance checks.
8. Invoices and Queries: Be the first point of contact for customer queries about invoices or orders.

What you need to have:

1. At least 2–3 years’ experience in customer service or a similar role.
2. Familiarity with SAP and/or Salesforce (preferred) and basic Excel skills.
3. English proficiency at B2 level or higher.
4. Ability to interact with customers and provide helpful advice.
5. Strong time management and ability to handle multiple tasks at once.
6. Readiness to work from our current location at 39 Farbiarska Street in Warsaw till the 2nd quarter of 2025, when we are opening our new facility at 105 Katowicka Avenue in Kajetany.

What we offer:

1. A great job, highly professional environment and friendly work culture
2. Growth Opportunities within international environment
3. Private Health Care
4. Life Insurance: life, accident and disability
5. Multisport card
6. Employee Assistance Program
7. Home-Office policy
8. Pension Plan
9. Performance based yearly merit increase
10. Company Social Benefits Fund

You’ll only be the right candidate if you are aligned to our values and culture:

1. Winning through customers
2. High ethical standards, openness and trust
3. Expectations for results
4. Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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