Main responsibilities
- Response to customer inquiries via e-mail, telephone, fax or system
- Order processing in relevant customer service systems which includes orders entry
- Service administration
- Complaint handling
- Billing inquiries which includes price quotations, price checks and item quantity
- General administration which includes customer files and sales contracts maintenance
- Work according to documented process (SOP, Work Instruction, ...)
- Actively participate in the on-going assessment of customer support processes and incorporate approved improvements
- Provides ad-hoc support to internal and external stakeholders
- Ability to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
- Develop preventive action to avoid issues in future
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
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