Informacje o stanowisku

Customer Care Agent SME Services – Latvian, Lithuanian or Estonian

We have benefits waiting for you:

Nexi Group & TP - this is where technology meets passion for customer service!

We have just started collaborating, and now were looking for someone to help us set new standards in the world of payments.

If you like challenges, know some Baltic or Estonian language, and want to be part of a European PayTech leader, we are waiting for you!

• Handle customer inquiries via email, chat, and calls about acquiring or technical products.
• Use CRM, ERP, and other systems to assist customers effectively.
• Provide technical support for card terminals and self-service portals.
• Manage administrative tasks such as updating customer details and resolving invoice-related questions.
• Collaborate with internal and external teams to ensure smooth operations.

Our requirements:

• Fluent in English (spoken and written).
• Fluency in any Baltic language (Lithuanian, Latvian).
• Prior experience in customer service or contact centers is required.
• Strong communication and teamwork abilities.
• Technical aptitude for reporting IT incidents.
• Service-minded, proactive, and self-driven.
• Flexible and result-oriented with a strong focus on quality.

Nice to have:

• Knowledge of GDPR, AML, KYC, and e-commerce guidelines.
• Fin-tech knowledge.

We offer:

• Employment contract, with salary: 6400-9500 PLN gross/month (based on your experience).
• Friend referral program with additional bonuses.
• Hybrid working from Krakow 3 days per week (we guarantee the equipment to work from home).
• If you live far from Krakow - we will provide you with accommodation for the training period. And after the training, you will continue working remotely from your home.
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• The real opportunity to grow by taking part in recruitment and internal training.
• Social events, charity actions, and opportunities to integrate with colleagues.

Kraków - Oferty pracy w okolicznych lokalizacjach