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Customer Care Advisor with French, Kraków

Client:

Capita

Location:

Kraków

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c2a4016d7894

Job Views:

20

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Description

What you’ll be doing:

1. Provide each customer with relevant and insightful advice at any touch point within the customer journey.
2. Encourage customers to engage with products and services.
3. Work with different contact points (technical line, dealers) and demonstrate a good sense of organization.
4. Drive a customer-centric approach and deliver a unique customer experience from orientation through to handover and repurchase (end-to-end process).
5. Be the main point of contact for customers across digital and physical touchpoints through different channels.
6. Create a premium and caring relationship with prospects and customers, ensuring long-term relationships.
7. Document customer updates and interactions through their journey using CRM platform to ensure up-to-date clean data capture.
8. Collaborate with your team and stakeholders to continuously improve internal processes, deliverables, and experiences.
9. Understand customer & market trends and anticipate customer expectations.

Skills you need to succeed:

1. C2 proficiency in French
2. C1 proficiency in English
3. Experience in handling calls and communicating effectively via email and chat (or experience in a customer-focused environment).
4. Team player and goal-oriented.
5. Strong prioritizing and planning skills
6. Demonstrate a good standard of literacy and numeracy.
7. Empathetic, high communication skills and determination to succeed within a customer service environment.
8. Availability to work Monday – Friday 8:30 am – 5:30 pm
9. Availability to travel to Netherlands as a part of the training during first weeks of work.

Would be an extra asset:

1. Working with CRM (customer relationship management) tools, preferably Salesforce
2. Interest in the automotive industry

What’s in it for you:

• Mental health helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.

• An extra day off for voluntary activities close to your heart.

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

• Opportunity to become one of the Internal Trainers.

• A multinational environment with strong ties to UK business culture.

• LuxMed medical healthcare and Generali group insurance.

• Multisport Plus / Classic or MultiKafeteria benefit systems.

• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that:

The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP5252488222.

In case of any questions or requests concerning data processing, you can contact us at:

Kraków - Oferty pracy w okolicznych lokalizacjach