Informacje o stanowisku

This role can be done in a hybrid working model.

Your role:

As our Customer Care Advisor you will be responsible for receiving and answering all national and international customer inquiries in first-level support, which concerns the entire company. That will include analyzing customer inquiries and, depending on the subject area and topic, direct processing or forwarding to the appropriate contact person. The communication on the phone will be up to 90%. In this role, you will additionally be accountable for e-mail and chat communication , maintenance, and use of up-to-date databases to provide vital information to the customers. You will also be responsible for the maintenance of the medical-scientific database (side effect reports, medical-scientific questions regarding company drugs, product complaints, inquiries regarding clinical studies) and for the front office from the Technical Service Center. Receiving incoming inquiries, malfunctions, orders and queries by phone and e-mail and creating a service order in ServiceNow.

Who you are:

1. Proficiency in German language and good English language skills.
2. Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
3. Min. 1 year of experience in customer service area; experience in Shared Service Center will be an advantage.
4. Ability to handle work under pressure, flexibility, high work ethic and professional netiquette.

Your main benefits:

1. Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card.
2. Work-Life balance: Enjoy additional paid days off, flexible working hours.
3. Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities.
4. Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes can be found on the registration form in our Recruitment Portal.

Wrocław - Oferty pracy w okolicznych lokalizacjach