Overview
Join a dynamic team as a Customer Service advisor, representing world‑class brands including De’Longhi, Kenwood & Braun Household. Deliver exceptional service in pre‑sales and post‑sales scenarios, ensuring a 360° support experience for customers. Your commitment to prompt, empathetic, and solution‑focused interactions will drive customer satisfaction, foster loyalty, and enhance brand reputation.
Responsibilities
- Serve as a brand ambassador, handling incoming and follow‑up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
Requirements
- C1-level proficiency in German language, both written & verbal
- Competence in Microsoft Office.
- Team‑oriented with a positive attitude and ability to support colleagues.
What We Offer
- Salary 7500 PLN/monthly
- Work in a modern office at Global Office Park, right in the heart of Katowice
- Opportunity to learn how to work with multiple systems and platforms (e.g. CRM, WebChat, Review Sites).
- Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
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