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Job Title:Customer advisor with Finnish for TV streaming providerJob Description**Job description:*** Provide assistance via phone, email or chat* Deliver technical support for the streaming company,* Address contract and billing inquiries thoroughly and efficiently,* Handle and process customer complaints with empathy and professionalism,* Serve B2B and B2C clients on inbound calls as first and second line support,* Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar. **Requirements:*** Service-oriented thinking with focus on customer experience* Fluency in Finnish (C1 level), and English written and verbal (B2),* Administrative and technical knowledge,* Outstanding communication skills and good listener,* Minimum 6 months of experience in customer service,* Willingness to perform soft selling and upselling,* Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-18:00. **Nice to have:*** Experience with CRM system. **We offer:*** Salary: 12.000,00 PLN gross monthly.* Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.* Embrace an international and diverse work environment that broadens your horizons.* Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.* Team-building events to foster a collaborative work environment.* Team leader support at every stage of cooperation.* Contract of employment or contract of mandate.Location:POL Warsaw - Al. Solidarności 171, Building B-3rd FlrLanguage Requirements:English, Finnish (Required)Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, were Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the worlds best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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