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spotonps.pl
Office Based – Warsaw, Poland
** This Job Opportunity is only offered for candidates living and eligible to work in Poland.
Client: BPO Company.
Office Based – Warsaw, Poland
The Role
Customer Advisor – Norwegian Speaker/Norweski – Travel
Office Based – Warszawa, Poland
** This Job Opportunity is only offered for candidates living and eligible to work in Poland.
Client: BPO Company.
As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.
Detailed Duties and Responsibilities
- The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues through Phone, Email and Chat.
- Handling customer complaints.
- Helping customers with flight reservations, itinerary changes, baggage concerns, etc.
- Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
- Recognizing customer needs.
- Building a good relationship with the customer while improving customer satisfaction.
- Participation in specialized training.
- Understanding customer needs and assisting to solve the issue faced.
Ideal Profile
Targeted Qualifications
- Fluency in Norwegian language, C1 level or higher.
- Fluency in English language, B2 level or higher to effectively liaise with the stakeholders of the region.
- Attention to detail and problem-solving.
- Previous Customer Service experience – is a plus.
- Skills for efficient navigation of the internet and MS Office applications.
- Personnel culture and a positive attitude.
Interpersonal Skills
- Communicative, speaks and/or writes well and gets your ideas across to others easily.
- Interpreter, looks at things and makes sense of them, figures what is needed and how to fulfil it.
- Confident, pleasant, energetic, helpful, trustworthy.
- Efficient, performs tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, puts things in order so that they run smoothly and are always on time.
- Flexible, can carry different responsibilities, sometimes with very little advanced notice.
- Listen, listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, makes sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service customers, be friendly, patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Office Based – Warsaw, Poland.
- Shift Basis.
- Paid Training
- Relocation Support.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
What’s on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Fantastic work culture
