Informacje o stanowisku

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Client:

Snaphunt

Location:

Office Based– Warsaw, Poland.

Job Category:

Other

EU work permit required:

Yes

Job Reference:

595e6af3774b

Job Views:

4

Posted:

06.02.2025

Expiry Date:

23.03.2025

Job Description:

The Offer

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to various incoming requests, and solving emerging issues through phone, email, and chat.
• Helping customers with flight reservations, itinerary changes, baggage concerns, etc.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Building a good relationship with the customer while improving customer satisfaction.
• Participation in specialized training.
• Understanding customer needs and assisting in solving the issues faced.

The Profile

Targeted Qualifications

• Fluency in Norwegian language, C1 level or higher.
• Fluency in English language, B2 level or higher to effectively liaise with the stakeholders of the region.
• Attention to detail and problem-solving skills.
• Previous customer service experience is a plus.
• Skills for efficient navigation of the internet and MS Office applications.
• Personnel culture and a positive attitude.

Interpersonal Skills

• Communicative: Speak and/or write well and get your ideas across to others easily.
• Interpreter: Look at things and make sense of them, figuring out what is needed and how to fulfill it.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient: Perform tasks in the fastest and simplest ways possible.
• Organized and punctual: Put things in order so that they run smoothly and are always on time.
• Flexible: Can carry different responsibilities, sometimes with very little advanced notice.
• Listen: Pay attention to what others are saying without daydreaming or judging them.
• Precise: Ensure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service customers: Be friendly, patient, and polite with customers and try your best to meet their needs/wants.

The Employer

Our client was founded to help people find their dream job and help employers find the right candidates.

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