The Role:

Customer Advisor – Norwegian Speaker/Norweski - Travel

Office Based – Warszawa, Poland

** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Office Based – Warszawa, Poland

As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

• Thefirst point of contactfor the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
• Handlingcustomer complaints.
• Helpingcustomers with flight reservations, itinerary changes, baggage concerns,…etc.
• Participatingin the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Recognizingcustomer needs.
• Buildinga good relationship with the customer while improving customer satisfaction.
• Participationin specialized training.
• Understandingcustomer needs and assisting to solve the issue faced.

Ideal Profile:

Targeted Qualifications

• Fluency inNorwegian Language,C1level or higher.
• Fluency inEnglishLanguage,B2level or Higher to effectively liaise with the stakeholders of the region
• Attention to detail and problem-solving.
• Previous Customer Service experience – is a plus.
• Skills for efficient navigation of the internet and MS Office applications.
• Personnel culture and a positive attitude.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Office Based– Warsaw, Poland.
• Shift Basis.
• Paid Training
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

Whats on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture