Informacje o stanowisku

Social network you want to login/join with:

Client:

Snaphunt

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

dc3c157dfb69

Job Views:

12

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The Offer

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to various incoming requests, and solving emerging issues through phone, email, and chat.
• Helping customers with flight reservations, itinerary changes, baggage concerns, etc.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Building a good relationship with the customer while improving customer satisfaction.
• Participation in specialized training.
• Understanding customer needs and assisting to solve the issues faced.

The Profile

Targeted Qualifications

• Fluency in Norwegian Language, C1 level or higher.
• Fluency in English Language, B2 level or higher to effectively liaise with the stakeholders of the region.
• Attention to detail and problem-solving skills.
• Previous customer service experience is a plus.
• Skills for efficient navigation of the internet and MS Office applications.
• Professional demeanor and a positive attitude.

Interpersonal Skills

• Communicative, able to speak and/or write well to convey ideas easily.
• Analytical, able to assess situations and determine necessary actions.
• Confident, pleasant, energetic, helpful, and trustworthy.
• Efficient, performing tasks in the fastest and simplest ways possible.
• Organized and punctual, ensuring smooth operations and timely completion of tasks.
• Flexible, capable of handling various responsibilities with little advanced notice.
• Attentive listener, able to focus on what others are saying without distractions.
• Precise, ensuring accuracy and correctness in all tasks.
• Willingness to acquire new knowledge.
• Customer service oriented, friendly, patient, and polite with customers.

Work Environment

• Office-based in Warsaw, Poland.
• Shift basis.
• Paid training provided.
• A global team committed to the company values.
• A dynamic work environment in an internationally diverse company.

The Employer

Our client was founded to help people find their dream job and assist employers in finding the right candidates.

Warszawa - Oferty pracy w okolicznych lokalizacjach