Informacje o stanowisku

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Client:

Snaphunt

Location:

Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

91f68198647e

Job Views:

15

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The Offer

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to various incoming requests, and solving emerging issues through phone, email, and chat.
• Helping customers with flight reservations, itinerary changes, baggage concerns, etc.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Building a good relationship with the customer while improving customer satisfaction.
• Participation in specialized training.
• Understanding customer needs and assisting to solve the issues faced.

The Profile

Targeted Qualifications

• Fluency in Norwegian Language, C1 level or higher.
• Fluency in English Language, B2 level or higher to effectively liaise with the stakeholders of the region.
• Attention to detail and problem-solving.
• Previous Customer Service experience – is a plus.
• Skills for efficient navigation of the internet and MS Office applications.
• Personnel culture and a positive attitude.

Interpersonal Skills

• Communicative, able to speak and/or write well and get ideas across easily.
• Interpretive, able to look at things and make sense of them, figuring out what is needed and how to fulfill it.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient, able to perform tasks in the fastest and simplest ways possible.
• Organized and punctual, ensuring things run smoothly and are always on time.
• Flexible, able to carry different responsibilities, sometimes with very little advanced notice.
• Good listener, paying attention to what others are saying without daydreaming or judging.
• Precise, ensuring tasks are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service-oriented, friendly, patient, and polite with customers, striving to meet their needs.
• Office Based – Warsaw, Poland.
• Shift Basis.
• Paid Training.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

The Employer

Our client was founded to help people find their dream job and help employers find the right candidates.

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