Customer Advisor French & Italian

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Job Description

Do you speak French and Italian? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

Responsibilities

• Communicate with customers via email, phone or chat, acting as the first point of contact.
• Accurately address a wide range of questions and translate issues into effective solutions.
• Make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes.
• Record customer data and manage orders, shipments, returns or warranty claims in our CRM system.
• Receive initial training from a colleague before working independently.

Qualifications

• Communicative, smooth conversational skills.
• Prior experience as a customer service representative.
• Proficient with systems (preferably Salesforce) and excellent multitasking ability.
• Fluent in French and Italian. Fluency in a third language is a plus.
• Ability to handle stress and remain composed under pressure.
• Patient, a good listener, with commercial insight.
• All necessary documents to be able to work in Poland.

We believe in on‑the‑job learning! Even if you don’t meet all the requirements, we encourage you to apply. The most crucial qualifications for us are proficiency in the required languages and possession of the necessary documents to be able to work in Poland.

Benefits

• Base salary of 69,240 PLN per year gross.
• Language bonus per foreign language used (Polish excluded).
• 26 vacation days.
• Holiday allowance for taking at least 14 days off.
• 60% working in our Kraków office, 40% remote.
• Possibility to work fully remote during workation periods.
• Fully equipped home office.
• Employee discount on ambient lighting.
• Unlimited learning opportunities.
• Private medical insurance via Medicover.
• Sport Pass for unlimited sports possibilities for you and your family.
• Social activities, company events, after‑work drinks.

Working Hours

Monday to Friday 08:00‑16:00 / 09:00‑17:00. Working on Saturdays, Sundays, or national holidays is possible with extra allowance or additional free days.

About the Company

We are a fast‑growing international organization with 39 webshops in 36 European countries. While our head office is based in the Netherlands, we have offices in Barcelona (Spain) and Kraków (Poland). We manage most customer service queries in Barcelona and Kraków, and you may also work for one of our sister companies within the LUQOM Group.

Application Process

Send us your motivation and CV. We start with a 15‑minute introduction online, followed by a first interview in our Kraków office. If the energy sparks on both sides, we’ll warmly welcome you on board!

Additional Languages

If you speak any of the following languages, let us know.

• Dutch, German, Slovakian, Romanian, Hungarian, Croatian, Danish, Finnish, Norwegian, Swedish, Czech, Albanian, Bosnian, Bulgarian, Estonian, Greek, Latvian, Lithuanian, Macedonian, Serbian, Slovenian, Turkish, Ukrainian, English, Spanish, Portuguese.

Acquisition based on this vacancy is not appreciated.

Senior Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Retail