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Customer Advisor (Finnish Speaker) - Warsaw, Warsaw

Client: Snaphunt

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: b75e425146a5

Job Views: 4

Posted: 17.07.2025

Expiry Date: 31.08.2025

Job Description:

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Media & Entertainment
• A role that offers a breadth of learning opportunities

The Job

Job Description

As a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support,

Detailed Duties and Responsibilities

• Address contract and billing inquiries thoroughly and efficiently.
• Deal with outbound calls for administrative tasks e.g., gathering feedback or late payment calls.
• Provide assistance via phone, email, or chat.
• Handle and process customer complaints with empathy and professionalism.
• Deliver technical support for the streaming company.
• Serve B2B and B2C clients on inbound calls as first and second-line support.

The Profile

Targeted Qualifications

• Fluency in Finnish (C1 level or higher).
• Fluency in English (B2 level or higher).
• Attention to detail and problem-solving skills.
• Service-oriented mindset focused on customer experience.
• Minimum 6 months of experience in customer service.
• Experience in soft selling and upselling.
• Administrative and technical knowledge.
• Previous customer service experience.
• Skills for efficient navigation of the internet and MS Office applications.
• Positive attitude and professional culture.

Interpersonal Skills

• Good communication skills, able to speak and write clearly.
• Ability to interpret situations and determine needs.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient, capable of performing tasks quickly and simply.
• Organized and punctual, ensuring smooth operations.
• Flexible, able to handle different responsibilities with little notice.
• Good listener, attentive to others input.
• Precise, ensuring accuracy and correctness.
• Willingness to learn new skills.
• Friendly, patient, and polite when servicing customers.
• Office based in Warsaw, Poland.
• Shift basis: Monday to Friday, 08:00 – 18:00, 8.5 hours/day including breaks.
• Paid training and sports card benefits.
• Part of a global team committed to company values.
• Dynamic work environment within an international company.

The Employer

Our client was founded to help people find their dream job and assist employers in finding the right candidates.

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