Customer Account Specialist with German – hybrid mode in Łódź
- Kraków
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/03/2025
Workplace: Kraków
Job Description:
Reaching out to potential clients and establishing long-term relationships built on trust
Identifying key decision-makers and generating interest in the offerings
Addressing and resolving complex issues
Working closely with clients and other deprtments to resolve concerns efficiently
Developing and maintaining training materials and guidelines
Requirements:
A least 1 year of experience in a BPO setting
Experience with Salesforce or similar CRM tools is a plus
Proficient in German (C1) and intermediate English (B1)
Strong MS Excel skills
Solid understanding of supply chain management
Strong analytical, problem-solving, and diagnostic abilities
Capable of multitasking, prioritizing, and managing time effectively
Strong communication skills when working with internal customers
Experience in customer interactions is a plus
Experience in conducting training and creating knowledge bases is an advantage
Our client offers:
Performance bonuses paid twice a year and bonus for referring new employees
Opportunities for career growth through internal promotions and training programs
Access to a training platform with courses on technical, soft, and industry-specific skills
Private healthcare coverage through Medicover
Reimbursement for a Multisport card or points on the MyBenefit platform
Attractive group insurance package
Access to a well-being platform with free psychologist sessions
Stable employment with a permanent contract (no probation period)
IT equipment provided
Participation in charity, sports, and wellness events
Hybrid work model (2 days in the office in Łódź) and flexible working hours
