Informacje o stanowisku

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who we are looking for:

The State Streets Client Management Services team is seeking the people who are willing and ready to face various financial market challenges. Someone who is eager to learn about global markets every day, taking ownership and building relationships with clients. Financial services knowledge, preferably with accounting and custody exposure would be an advantage. Previous experience in client services or investment banking is the preferable background we are looking for.

Why is this job important:

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverable at our best. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Role Specifics

Execute core Activities

• Effective query logging, escalation and resolution

• Independent performance of core tasks

• Collaborate with COE/Shared service teams to facilitate delivery of all core client services per client Service Schedule / Service Level Agreement 

• Support client use of State Street online reporting platform

• Develop thorough understanding of state street systems and operating model

• Proactively share new ideas to support process improvements and changes to team processes

• Communicate effectively and build relationships with team and other internal contacts

• Develop a basic awareness of SLAs and KPIs as appropriate

• Understand and adhere to all relevant procedures

• Work in a manner that produces accurate and timely results

Participation in oversight / governance of process delivery teams

• Escalate issues with Global Process Delivery CoEs / Shared Service sites via the Oversight Governance Team

• Provide feedback on Shared Services/COEs and update issues log

Managing core activities and risk 

• Perform core risk and control processes: (credit risk approvals; failed trades; overdrafts; non-receipts of Funds, high risk IMT review, high risk cash break review)

• Ensure timely and accurate completion of team checklists as required

• Review operating procedures and ensure they are kept up to date

• Perform team housekeeping duties, filing, rota tasks

Participation in Training and Development

• Actively participate in appraisal process by suggesting appropriate development priorities

• Actively participate in training and development of all aspects of your role

• Develop knowledge of State Street policies and guidelines

• Ensure a thorough understanding of the risk escalation chain e.g. for operational issues and suspicious transactions

• Actively participate in team meetings

What we value:

These skills will help you succeed in this role

• Strong customer service, communication, organizational and problem-solving skills.

• Ability to multitask, ensure accuracy and execute against pre-determined deadlines

• Work independently to research and resolve problems considering multiple avenues for resolution.

• Ability to work with moderate guidance, accountable for individual results and impact on work group.

• Adhere to clean desk policy, data privacy policy and thorough record keeping.

Education & Preferred Qualifications:

• Fluency in English required.

• PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.

• Flexibility in working outside of your responsibilities to assist the team.

• Understanding of the asset management industry / finance environment.

• Analytical, research and problem-solving skills.

• Ability to deal with global operating parties in an efficient manner, considering cultural differences.

We Offer:

• Flexible working hours (restricted to the current business need) 

• Interesting, non-repetitive process

• Employee savings plan

• Premium life insurance package

• Gold medical package

• International operating environment

• Language classes

• Soft skills training

• Technical workshops.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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