Custody Client Onboarding Senior Analyst

Join to apply for the Custody Client Onboarding Senior Analyst role at Citi.

If you are looking for a position that can give you a professional career boost, then this is the right place for you. Were seeking a Custody Client Onboarding Senior Analyst to join our team and play an important role in ensuring a smooth and efficient onboarding experience for our clients.

Join our Custody Implementation Team and gain valuable experience in global custody, tax implications, asset servicing, and diverse local markets. Develop a comprehensive understanding of the financial services landscape, providing a strong foundation for career advancement. Drive seamless client onboarding and shape the future of client relationships.

What You’ll Do

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.
• Provide outstanding customer service and resolve client inquiries with expertise and efficiency.
• Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients.
• Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements.
• Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process.
• Lead projects within the account services space, collaborating effectively with cross-functional teams.
• Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance metrics to track defects and productivity.
• Promote a strong risk management culture and ensure regulatory compliance.

What We’re Looking For

• Bachelor’s/University degree.
• Advanced level of English (written and spoken) as you will have a direct contact with our clients.
• 5-8 years of experience in client facing roles, such as Client Onboarding, Custody, Treasury and Trade-related position, Client Documentation Review, Customer Due Diligence.
• Experience with Custody is a big advantage.
• Excellent interpersonal and communication skills as you will directly interact with large institutional clients and regulators.
• Good time and project management skills as we are dealing with multiple clients.
• Strong analytical and problem-solving skills, with a keen eye for detail.

What We Can Offer You

• Competitive base salary (annually reviewed) and a hybrid working model (up to 2 days working at home per week).
• Private Medical Care Program; Life Insurance Program; Pension Plan contribution; Paid Parental Leave Program.
• Holiday allowance; Sport Card and team recreation activities.
• Access to learning and development resources.
• A discretional annual performance related bonus.
• Workplace where everyone feels comfortable coming to work as their whole self every day.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. We are waiting for you!

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.