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SZUKAJ
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CTI Engineer
Warsaw
Nazwa pozycji
CTI Engineer
Lokalizacja
Warszawa
, Warsaw, Masovian Voivodeship, Polska
Firma
Worldline
Dodano
10. 10. 2025
Informacje o stanowisku
technologies-expected :
Jira
responsibilities :
Incident, follow up and user support for CTI and telephony platforms
Support of the Genesys cloud, Nixxis and ‘Worldline contact’ solutions
Maintaining tickets in Jira / reporting to management about the tickets status
Development and maintenance of new IVR, call routing, monitoring tools, reporting tools for all CTI platforms
Managing the voice and creating voice prompts for CTI platforms
Managing phone numbers (DNIS or agent phone numbers) for CTI platforms
Developing, optimizing, and maintaining the processes and configuration
Ensuring the operation of services developed externally by software suppliers
Planning and implementation of releases in coordination between customers and software suppliers
System integration of new applications into the production environment
Managing relationships with external suppliers including budget and resources planning
requirements-expected :
3+ years of experience in a CTI engineer role
Experience in Application support
Ability to develop subject matter expertise across all the supported systems, including technical details and operational processes
Confident analytical and problem-solving skills
Preferably previous knowledge of cloud-based solutions (Genesys cloud) and scripting languages (IVR, surve
Confident analytical and problem-solving skills
Experienced working in a ‘support’ environment, including liaising with end-users
Flexibility to work exceptionally during extra business hours for maintenance reasons on CTI solutions
Recent working experience in a CTI environment (preferably Genesys)
Working knowledge of one or more of the following: Excel Macros, Genesys administration
offered :
Private medical & life insurance
MyBenefit Platform
Holiday allowance
Referral program
Public transportation allowance
Meal allowance
Annual bonus.
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
flexible working time
extra social benefits
holiday funds
sharing the commuting costs
employee referral program
charity initiatives
Praca Warszawa
Warszawa - Oferty pracy w okolicznych lokalizacjach
Warszawa
Piaseczno
Pruszków
Legionowo
Wołomin
Grodzisk Mazowiecki
Otwock
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