Informacje o stanowisku

Join a new Customer Operations team!

At the moment were helping our client, a large and rapidly growing organization, to create a new global structure, starting from Customer Service!

What you should know?

???? Well... first of all, it is a well-known brand with a lot of positive opinions in the market.

???? New team - new opportunities! You will have the opportunity to build a team and support specialists in their daily duties!

???? People - this is the most important value for the company. An empathetic and holistic approach to you will lead to great relationships that last for years!

???? Apply if you meet the following requirements:

• have leadership experience and want to develop in international structures,

• you speak Italian and English fluently.

If you want to know more - read below and apply! Lets talk about it. ????

What we expect

• experience in a management position in an international corporation,
• experience in Customer Service/ Order Management,
• advanced knowledge ofItalian (C1/C2),
• communicative knowledge of English (min. B2),
• strong problem-solving skills, strong communication and collaboration skills,
• proactive attitude with ability to quickly adapt to new situations.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• opportunity to be a part of a new Customer Operations team with dynamic career path development,
• real impact in building new team and new process,
• full employment contract (3 months of probation period, then indefinite period),
• hybrid work model after the training period,
• work in a modern office in Mokotów,
• attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, christmas gifts, free access to Legimi platform and others),
• attractive bonus system.

Your tasks

• responsible for the professional and disciplinary management of the team,
• creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams,
• develops and supports direct reports career plans and learning opportunities,
• guides the team to set objectives, aligned with the objectives of the entity,
• ensures that the team have the adequate and suitable resources to complete its activities,
• manages priorities and guides the team to balance the workload according to the defined priorities,
• provides regular and timely feedback to direct reports,
• manages the staffing movements talking into account the expectations of employees, the needs of the team and the entity, facilitates change at team level,
• applies company policies and procedures in managing direct reports,
• applying and improving work methods.

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